When great design just isn't enough, when you want a kitchen or bathroom designer to really listen to you, Kitchen and Bath Factory, Inc., located in Arlington, VA, is a brilliant performer. You don't have to take our word for it…your friends and neighbors from all over VA, Washington D.C. and MD will tell you our design work speaks for itself! In fact, here's what just a few of them have to say:

Bob:

I am writing this letter to express my gratitude for a job well done. I, like many homeowners trying to save renovation dollars, used Home Center's design services and ordered my cabinets through Home Center. I now regret that decision. I approached you to provide a cost estimate for countertop surfaces. I did so with the full intention of going back to Home Center with the less expensive price for a competitive price reduction. I was surprised, however, when you pointed out numerous design flaws in the cabinet layout from Home Center. These flaws included:

• Several incidents of incorrect cabinet placement that reduced the functionality of appliances and other cabinets.
• Selecting more expensive, individual, single function cabinets in lieu of cabinets that performed multiple functions at a reduced cost.
• Unwittingly choosing cabinets that have intrinsic flaws that the manufacturer refuses to replace since the flaws are natural defects in the wood.
• Selecting appliance cabinets that would not hold the appliances I purchased which has forced the contractors to manually rebuild the cabinets on site.

I approached Home Center about returning the order, and they refused. They did, however, agree to amend the order to correct any functional deficiencies. This they would not have done after the cabinets were installed.

I appreciate your advice and assistance in handling the problems with the cabinet order and anxiously await the installation of our granite countertop. I only wish we had approached you about installing the cabinets before we went to Home Center - I feel confident you would have given us a better product. Please feel free to show this letter to your customers. I will be open to calls during working hours at the number above.

Sincerely,
J. Brent Williams

We appreciate the ease and pleasantness in which the work was done and thank you and NEKA staff for this.

Regards,
Lynne D. Lewis

I am impressed with your design sense. As you know, it took me several months to make up my mind You made yourself available both in your store and in my home to come up with a kitchen plan that I could work with. My only regret is that I did not take your advice on the cabinet over the refrigerator-I should have made it all tray storage as you recommended.

In short, I am very happy with your work, and have recommended you to several friends already. Please put me on your list of satisfied customers.

Sincerely Yours,
Beth Arnaoot

The coordination between Kitchen & Bath Factory and Richards Construction really worked well for us. We feel your design was creative and thoughtfully planned. High-quality products were used, and Richards Construction swiftly and competently completed the installation. We are also extremely pleased with the additional remodeling and updating Richards Construction completed while here. Chris offered many excellent and cost effective suggestions. The wooden floor border and refinishing, foyer tile, the attractive recessed lighting, and powder room fixtures immediately come to mind.

Again, we greatly appreciate the professional and responsive service we received. We will recommend you to anyone we know in need of your expertise and will gladly provide a reference to future clients. We will be in touch when we begin our bath and basement remodeling!

With many thanks,
Rex and Kim Wackerle

Sincerely,
Mary Jane and Jim McKenna

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