Bob Kay Kitchen & Bath Factory
4624 Lee Highway
Arlington, VA 22031
We wanted to provide a letter of recommendation for th outstanding job Kitchen & Bath Factory did on the planning, design and overall management of our new kitchen project this year. We were impressed from the start when Chris used your computer estimator to give us an idea of what the renovation might cost, and his help when we called with questions.
We were also very appreciative of the understanding by everyone at K&B when our cat became ill and your willingness and ability to hold up on our project. When we were ready to resume, you fit us in the schedule very quickly with K-Quality Services and were absolutely right about us liking them and the great work they do.
The thing we like most about our new kitchen resulted from small changes you recommended in the space and layout that really opened up the room. It’s very impressive that the project finished absolutely on schedule and on budget – Chris’ original cost ranges were right on target. We also valued Barbara’s patience as we tried to decide on colors, styles, hardware and counters, and her handling of contact details, hardware ordering, and questions we had during the project.
We think the resources you’ve chosen for cabinets, appliances and granite are great. Everyone was easy to work with and responsive. You have developed an excellent process for kitchen renovatio, put together a great staff, and we’re very glad we chose K&B.
We hope to see you again soon for bath renovations we’re considering! We’ve ended up with a new kitchen that is really wonderful and are very willing to provide references and referrals in addition to those we’ve already made and to have people stop in to see. Thanks very much for planning, designing and managing a great project.
John & Susan R.