Mr. Robert Kay
Kitchen & Bath Factory, Inc.
4624 Lee Highway
Arlington, VA 22207
Thank you thank you, I love my beautiful new kitchen. The space has been completely transformed from a small, cramped Arlington galley kitchen into a stunning space for cooking, storage and entertaining, all in less than 6 weeks. I want to commend and thank you for some special accomplishments. The kitchen was completed on time. You gave me an ambitious schedule before we began and you stuck to the schedule. Every piece was completed when you said it would be done. As I understand it, this is almost unheard of in the world of kitchen remodeling.
The kitchen design is beautiful, balanced and unified. The cabinets are sturdy and sparkling. The cabinet design is very efficient. You carved out and used every inch of space. I have room for food, pots and pans, dishes, silverware, and even trash and recycling. And sunlight streams into the room from the adjoining sunroom.
Barbara was a joy to work with, and she gave me all the design help I knew I would need. She helped me understand my choices, and was fun and extremely patient as I worked through them. Once of the special moments, that still makes me smile, was when I called a couple of days before the granite was to be delivered, and said, “You are going to kill me!” She answered calmly, “We don’t kill people.” And she proceeded to help me make a small addition to the granite. This is one example, but there were others. Barbara is a treasure.
Chris too was unfailingly helpful. I always felt welcomed into your showroom. I had a very positive experience working with Glebe Appliances. Dabney helped me select appliances within my price range, suggested ways to save money, and gave me excellent prices. I was especially impressed when they called and asked if they could deliver the appliances a day early, because there was a threat of snow for the scheduled delivery day. They delivered early rather than risk being late.
And of course, none of this could have been done without K Quality Services, the remodelers and installers. The quality of their work was better than any I have seen in my 25 years of doing remodeling projects.
The job is perfect. They were so nice and kept the job site very clean. It sounds like I am happy. I AM SO HAPPY. I love my new kitchen, and I loved the experience of working with you, your office staff, and the superb contractors you have assembled. Thank you. I consider myself lucky that two friends recommended you to me. I will recommend you without reservation.
Mary Ellen F.