Dear Oscar, Aldo, Sofia and the rest of the GMG Services team:
We want to thank all of you for giving us a beautiful new bathroom and for making the entire process so enjoyable. From Oscar's wonderful ideas on the first day to the diligence of following up on details on the last of the project we could not have asked for more In particular, we appreciate that everyone who came into our home was so cheerful polite and respectful of us and our home. This was the third renovation project weve done on our house and by far this was me smoothest While the crew put in some long days at the end of each day the space was left clean and everyone was extremely respectful. Thank you again for all of your hard work, it is great appreciated by us.
I wanted to 1st let you know my mom was blown away by the work you guys did in the bathroom and bedroom, she loved everything, and also was delighted with the baby’s closet. Today she’s spending part of her day while we’re at work organizing baby clothes in there, and she couldn’t be happier about it. We also love how our new room looks and are so excited. (I’m still trying to get used to the wardrobe/wall thing-will keep you updated.)
Thanks again so much,
Dear Barbara and Bob -
I have to tell you (albeit a bit late) how much I love our kitchen. No one believes when I tell them, and I tell a lot of people, that our kitchen was done in the time promised, to the quality promised, and exactly on budget. You suggestions turned our tiny, weirdly shaped kitchen into a usable space that actually wants to make us cook. Your contractor started when they said they would, finished when they said they would, cleaned up everyday, and did high quality work. The one little hiccup was taken care of quickly and without any drama whatsoever. Barbara, I give you full credit when people comment on my cool fixtures and granite. Thank you again for all of your work. The place hardly looks like the crack house it was!
Capitol Hill Washington, DC
Kitchen & Bath Factory
4624 Lee Highway
Arlington, VA 22207
Let me start out by saying, we love our new kitchen! We couldn’t be happier with the design, the look and the functionality of the overall space and the cabinets. We also want to express our sincere thanks to you and your team for a job so well done. As most people do, we approached our kitchen re-modeling job with a certain amount of trepidation. We’d heard countless stories from friends who had gone through kitchen remodeling disasters with absentee contractors, overcharges on contracts, and shoddy workmanship.
We knew we were in the right place on the first day we arrived in your showroom for an appointment and you walked us through your process. You took the time to come to our house for a site survey from which you designed a plan that gave us so much more functional space than we had before. And we were completely sold when you showed us your scheduling system. Our friends and neighbors find it hard to believe that our kitchen was re-modeled within the exact time frame you had outlined.
I’d also like to express our gratitude to your team. Barbara and Chris were a pleasure to work with and always responsive to any questions we had. We were also especially impressed with the contractor you recommended. I would not hesitate to use them again and certainly hope to refer them to others. Their workmanship and dedication to the project were above and beyond our expectations.
In a day where it seems the phrase “customer service” is an oxymoron, it is a distinct pleasure to work with a company like yours. As small business owners ourselves, we can certainly relate to the pride you obviously take in making your customers happy. Count us as two more very satisfied clients.
Please feel free to use us as a reference. I hope to send you some e-photos this week of the before and after. Please feel free to use them for marketing purposes.
Jennifer C. & Bruce S.
Mr. Bob Kay
Kitchen and Bath Factory
4624 Lee Highway
Arlington, Virginia 22207
Now that we are comfortably settled into our new kitchen, we wanted to write a note to express our thanks for your help in redesigning it.
Your design idea worked better than we could have imagined. Without changing the footprint of the room, it now looks much more spacious and modern, thanks to your design recommendations. You were very patient with us as we asked many, many questions and considered the possibilities and alternatives. Your vendor recommendations were also very helpful, and all products and services were delivered on time and as requested.
Please send our appreciation to your cabinet maker for doing a beautiful job on the cabinets. They look absolutely stunning and are the envy of all who see them. A special thank you to you and your staff for taking the initiative to find creative workaround solutions to the two small issues we had with our cabinets. We liked the fact that you came back to us very quickly after being alerted of the issues and told us - without our asking - that you would make good on the issues and fix the problems. You did exactly that, and the cabinets work beautifully now.
Our kitchen has received wonderful reviews from our friends, in large part due to your products and ideas. We have already recommended you to several of our friends who are thinking about remodeling and are happy to serve as a reference for you. We look forward to working with you again in the future.
Karen & Jens F.